Policies & Contacts

Main Page Why price haggle with on-line retailers? We already provide our best bulk prices to you on-line.

Before you contact us, please read the topics below, which may answer your question.

About Us:

We are a small business based out of Winter Haven, Florida and have been selling products on this web site since mid 2004. We are a Christian owned business and strive for an excellent customer satisfaction rating from among our customers.

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How We Offer Low Prices:

We are one of many companies that can deal directly with the manufacturer's distribution center. There is no middle-man marking up the prices and reselling products to us.
We keep business costs low and maintain a low overhead.

Payment Methods:

We accept Visa, Mastercard, Discover, American Express, and Paypal. We also accept money orders and checks. There may be a short hold period to ensure your personal check clears before your order can be shipped.

Return Policy:

We do not accept returns after 10 days from the date the product was delivered, unless you first obtain a return authorization within 10 days of receipt of the product.
For warranty issues after 10 days please contact the manufacturer using the information provided with the product you received. If you do not have this information, please e-mail us and we will be happy to assist you in returning your item to the manufacturer for repair. Do not return any item to us. Most items have a one year or lifetime warranty.
Returns will not be accepted unless you first contact us and obtain an RMA number. Please e-mail us. Request an RMA and state the reason for your return and whether you want an exchange for the same item or a refund.
No refunds or exchanges can be made if you do not have the original box. The product must be in the original new condition and you must have all instruction manuals and all items the product came with.
If you receive a product that is damaged or defective, notify us within 10 days to get an RMA. You will have to send the product back (at your expense). If you want an exchange, a replacement of the same item will be sent to you when we receive your return (shipped at our expense). If you want a credit, a credit for what you paid for the product (not the shipping costs) will be issued when we receive your return.
If you receive a product you do not want, you may request a return authorization within 10 days of receiving the product so that you can return it for a refund. Your refund is for the product only and will not include shipping costs.

Shipping, Tracking, and Costs:

UPS will not ship to PO Boxes or APO's. You must provide a valid physical shipping address.
We only ship to the continental 48 United States. We cannot ship to Alaksa, Hawaii, or out of the country.
You have the option of shipping via UPS Ground, UPS 3 Day Select and UPS 2nd Day Air. You can view your shipping costs without placing your order. The shipping costs can be found on the billing page during the checkout process.
Once you place an order, your order will usually ship the same day, or by the next business day.
Your order will ship from Dallas, Texas. UPS Ground can take up to 5 days to deliver depending on where you live. You can expect to receive a basic UPS Ground order within 3 - 6 business days, unless there is an unexpected delay in shipping or your order is backorded. A schedule for estimated UPS Ground shipping time can be found here.
You will receive an e-mail containing your tracking number the morning after your order ships.
We cannot include "Happy Birthday" cards, Christmas cards, etc. in your shipment, since your shipment comes directly from the distributor's warehouse.
Product prices, including the total price that you pay, your credit card number, and your billing address are not shown on the packing slip in your shipment.
We do not offer imprinting services.

Products:

Our products are open for sale to the general public and can be ordered with no minimum quantity required.
All of our products are sold brand new and are not reconditioned, unless specifically noted in the product description.
We only sell products that are listed on our web site.
We cannot not disassemble items and sell individual pieces or parts of items, i.e., we cannot sell only a piece of a clock.

Tax Exempt:

Sales tax applies to Florida shipping addresses only. If your company has a valid resale tax ID and you need to purchase our products tax exempt for resale in Florida, please fax a copy of your sales tax ID and we will enter your number into our system.
If you have faxed your tax ID form to us, it will be in our system within one business day. To make your order tax exempt, you will need to enter your tax number in the "Enter Tax ID" field in your shopping cart before you complete the check-out process.

We keep all customer information stictly confidential.
Your personal information will only be available between our shopping cart and the credit card company.
We will never sell, rent, or pass your information to any other third party, unless required to do so by law.

Liability:

We will not be held liable for products shipped to a wrong address that you provided.
We cannot be held responsible for orders missing or stolen once UPS or USPS considers your order delivered.
We cannot guarantee the availablity of stock. It is possible an item will go out of stock before the quantity count is updated. If this happens, we will contact you by phone or notify you by e-mail and your order total will be adjusted appropriately.
We will not be held liable in any way for any defects or problems you may encounter with products you order from us. You must follow the proper RMA or warranty procedures shown in our return policy.

Business Hours:
We accept on-line orders 24 hours a day / 7 days a week. Limited customer service and phone orders are generally available from 9 a.m. - 6 p.m. Monday through Friday Eastern time.

E-mail:

For questions about an item and all general questions, e-mail us at sales@candrelite.com.
For questions about an order you already placed or for returns, e-mail us at orders@candrelite.com.

Telephone Orders:
We have limited phone support and ask all of our customers to order on-line or use e-mail for general questions, if possible. If you must contact us by phone, we can be reached during business hours at 863-877-0071 or toll free at 1-877-226-3711 (1-877-CANDR-11).

Business Fax:
Our fax number is 863-229-0147.

Mailing Address:
Do not mail product returns to this address. Contact us first for the address and an RMA. This address is only for correspondence and payments by mail.

CANDR ELITE
PO BOX 4077
WINTER HAVEN FL 33885-4077

Thursday, 11-Mar-2010 00:22:10 EST