Policies & Contacts

Before you contact us, please read the topics below, which may answer your question.

About Us:

We have been in business and selling products on this web site since mid 2004. We strive to provide excellent customer service and quality products to our customers.

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How We Offer Low Prices:

We are one of many companies that can deal directly with wholesale distribution centers.
We pass these extremely low prices on to you through our automatic bulk discount program.
We have been successful for a number of years by keeping our low prices open to the public and individual purchasers, which has increased our popularity in selling in bulk to larger companies.
We keep business costs low by not spending unnecessary money on advertising campaigns which advertise special sale promotions from inflated prices. This helps us keep a low overhead.

Payment Methods:

We accept Visa, Mastercard, Discover, American Express, and Paypal. We also accept money orders and checks. There may be a short hold period to ensure your personal check clears before your order can be shipped.

Return Policy:

We do not accept returns after 10 days from the date the product was delivered. To return an item, you must first obtain a return authorization from us within 10 days of receipt of the product.

If your purchased item has a warranty and it is after the 10 days, please contact the manufacturer using the information provided with the product you received. If you do not have this information, please e-mail us and we will be happy to assist you in returning your item to the manufacturer for repair. Do not return any item to us.

Returns will not be accepted unless you first contact us and obtain an RMA number. Please e-mail us. Request an RMA and state the reason for your return and whether you want an exchange for the same item or a refund.

No refunds or exchanges can be made if you do not have the original box. The product must be in the original new condition and you must have all instruction manuals and all items the product came with.

If you receive a product that is damaged or defective, notify us within 10 days to get an RMA. You will have to send the product back (at your expense). If you want an exchange, a replacement of the same item will be sent to you when we receive your return (shipped at our expense). If you want a credit, a credit for what you paid for the product (not the shipping costs) will be issued when we receive your return.

If you receive a product you do not want, you may request a return authorization within 10 days of receiving the product so that you can return it for a refund. Your refund is for the product only and will not include shipping costs.

Shipping, Tracking, and Costs:

UPS will not ship to PO Boxes or APO's. You must provide a valid physical shipping address.

We only ship to the continental 48 United States. We cannot ship to Alaksa, Hawaii, or out of the country.

You have the option of shipping via UPS Ground, UPS 3 Day Select and UPS 2nd Day Air. You can view your shipping costs without placing your order. The shipping costs can be found on the billing page during the checkout process.

Once you place an order, your order will usually ship the same day, or by the next business day.

UPS Ground can take up to 5 days to deliver depending on where you live. You can expect to receive a basic UPS Ground order within 3 - 6 business days, unless there is an unexpected delay in shipping or your order is backorded. Each item description will show where that item ships from and a link to a shipping chart so that you can know an estimate when you will receive your order.

You will receive an e-mail containing your tracking number by the morning after your order ships.

We cannot include "Happy Birthday" cards, Christmas cards, etc. in your shipment.

Product prices, including the total price that you pay, your credit card number, and your billing address are not shown on the packing slip in your shipment.
If you are placing a large order and you think it is over 250 pounds, please e-mail us to request a freight quote.

Unfortunatley, we do not offer imprinting and logo services at this time.

Products:

Stock availability information is updated for each item on this web site twice per day. This will help you to easily determine with fair accuracy if we have the item and quantity you need.
Our products are open for sale to the general public and can be ordered with no minimum purchase price required.

All of our products are sold brand new and are not reconditioned, unless specifically noted in the product description.

We only sell products that are listed on our web site.

We cannot not disassemble items and sell individual pieces or parts of items, i.e., we cannot sell only a piece of a clock.

Tax Exempt:

Sales tax applies to Florida shipping addresses only. If your company has a valid resale tax ID and you need to purchase our products tax exempt for resale in Florida, please fax a copy of your sales tax ID and we will enter your tax number into our system.

If you have faxed your tax ID form to us, it will be in our system within one business day. To make your order tax exempt, you will need to enter your tax number in the "Enter Tax ID" field exactly as it appears on your certificate in your shopping cart before you complete the check-out process.

We keep all customer information stictly confidential.

Your personal information will only be available between our shopping cart and the credit card company.

We will never sell, rent, or pass your information to any other third party, unless required to do so by law.
We never send junk (spam) e-mail.

Liability:

We will not be held liable for products shipped to a wrong address that you provided.

We cannot be held responsible for orders missing or stolen once UPS considers your order delivered.

We cannot guarantee the availablity of stock. It is possible an item will go out of stock before the quantity count is updated. If this happens, we will contact you by phone or notify you by e-mail and your order total will be adjusted appropriately.

We will not be held liable in any way for any defects or problems you may encounter with products you order from us. You must follow the proper RMA or warranty procedures shown in our return policy.

Business Hours:
We accept on-line orders 24 hours a day / 7 days a week. Limited customer service and phone orders are generally available from 9 a.m. - 6 p.m. Monday through Friday Eastern time.

E-mail:

For questions about an item and all general questions, e-mail us at sales@candrelite.com.

For questions about an order you already placed or for returns, e-mail us at orders@candrelite.com.

Telephone Orders:
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For questions about shipping charges, returning an item, entering your tax exempt ID number, how long it will take to receive your order, and how much quantity of an item is in stock, please read the above information and your question will probably already be answered.
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Our phone number is 863-877-0071 or toll free at 1-877-226-3711 (1-877-CANDR-11).

Business Fax:
Our fax number is 863-229-0147.

Mailing Address:
Do not mail product returns to this address. Contact us first for the address and an RMA. This address is only for correspondence and payments by mail.

CANDR ELITE
PO BOX 4077
WINTER HAVEN FL 33885-4077

Monday, 06-Feb-2012 22:52:26 EST