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Policies & Contacts
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Why price haggle with on-line retailers? We already provide our best bulk prices to you on-line.
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Before
you contact us, please read the topics below, which may answer your
question.
About Us:
We are a small business based out of Winter Haven, Florida and have
been selling products on this web site since mid 2004. We are a
Christian owned business
and strive for an excellent customer satisfaction rating from among our
customers.
Since reading this, we would like to ask you an important
question. If you died right now,
are you 100% for sure that you would go to Heaven, or do you have some
doubt? The Bible says
that you can know -- I John 5:13 says, "These things have I written
unto you
that believe on the name of the Son of God; that ye may know that ye
have eternal life, and that ye may believe on the name of the Son of
God." Click here to find out how know
that you have eternal life.
How We Offer Low Prices:
- We are one of many companies that can deal directly with
the manufacturer's distribution center. There is no
middle-man marking up the prices and reselling products to us.
- We keep business costs low and maintain a low overhead.
Payment Methods:
We accept
Visa,
Mastercard, Discover, American Express, and Paypal. We also
accept money
orders and checks. There may
be a short hold period to ensure your personal check clears before your
order
can be shipped.
Return Policy:
- We do not
accept returns after 10 days from the date the product was delivered,
unless you first obtain a return authorization within 10 days of
receipt of the product.
- For warranty issues after 10 days please contact the
manufacturer using the information provided with the product you
received. If you do not have this information, please e-mail us
and we will be happy to assist you in returning your item to the
manufacturer for repair. Do not return any item to us. Most
items have a one year or lifetime warranty.
- Returns will not be
accepted unless you
first contact us and obtain an RMA number. Please e-mail
us. Request an RMA and state the reason for your return and
whether you want an exchange for the same item or a refund.
- No
refunds or exchanges can
be made if you do not have the
original box. The product must be in the original new condition
and
you must have all instruction manuals and all items the product came
with.
- If you
receive a product that is damaged or defective, notify us within 10
days to get an RMA. You will have to send the product back (at
your
expense). If you want an exchange, a replacement of the same item
will be sent to you when we receive your return (shipped at our
expense). If you want a credit, a credit for what you paid for
the product (not the shipping costs) will be issued when we receive
your return.
- If you
receive a product you do not want, you may request a return
authorization within 10 days of receiving the product so that you can
return it for
a refund. Your refund is for the product only and will not
include shipping costs.
Shipping, Tracking, and Costs:
- UPS will not ship to PO Boxes or APO's. You must
provide a
valid physical shipping address.
- We only ship to the
continental 48 United States. We cannot ship to Alaksa, Hawaii,
or out of the country.
- You have the option of shipping via UPS Ground, UPS 3 Day
Select and UPS 2nd
Day Air. You can view your shipping costs
without placing
your order. The shipping costs can be found on the billing page
during the checkout process.
- Once you place an order, your order will usually ship the
same day, or by the next business day.
- Your order will ship from Dallas, Texas. UPS Ground can take
up to 5 days
to
deliver depending on where you live. You can expect to receive a basic UPS
Ground order within 3 - 6 business days, unless there is an
unexpected delay in
shipping or your order is backorded. A schedule for
estimated UPS Ground
shipping time can be found here.
- You will receive an e-mail containing your tracking number
the morning after your order ships.
- We cannot include "Happy Birthday" cards, Christmas cards,
etc. in your shipment, since your shipment comes directly from the
distributor's warehouse.
- Product prices, including the total price that you pay,
your credit card number, and your billing address are not
shown on the packing
slip in your shipment.
- We do not offer imprinting services.
Products:
- Our products are open for sale to the general public and
can be ordered with no minimum quantity required.
- All of our products are sold brand new and are not
reconditioned, unless specifically noted in the product description.
- We only sell products that are listed on our web site.
- We cannot not disassemble items and sell individual pieces
or parts of items, i.e., we cannot sell only a piece of a clock.
Tax
Exempt:
- Sales tax applies to Florida shipping addresses
only. If your
company has a valid resale tax ID and you need to purchase our
products tax exempt for resale in Florida, please fax a copy of your
sales tax ID and we will
enter your number into our system.
- If you have faxed your tax ID form to us, it will
be in our system within one business day. To make your order tax
exempt, you will need to enter your tax number in
the "Enter Tax ID" field in your shopping cart before you complete the
check-out process.
Privacy Policy:
- We keep
all customer information stictly
confidential.
- Your personal information will only be available between
our shopping cart and the credit card company.
- We will never sell, rent, or pass your information to any
other third party, unless required to do so by law.
Liability:
- We will not be held liable for products shipped to a wrong
address that you provided.
- We cannot be held responsible for orders missing or stolen
once UPS or USPS considers your order delivered.
- We cannot guarantee the availablity of stock. It is
possible an item will go out of stock before the quantity count is
updated. If this happens, we will contact you by phone or notify you by
e-mail and your order
total will be adjusted appropriately.
- We will not be held liable in any way for any defects or
problems you may encounter with products you order from us. You
must follow the proper RMA or warranty procedures shown in our return
policy.
Contact Us:
Business Hours:
We accept on-line
orders 24 hours a day / 7 days a
week. Limited customer service and phone orders are generally
available
from 9 a.m.
- 6 p.m. Monday
through Friday Eastern time.
E-mail:
Telephone Orders:
We have limited phone
support and ask all of our customers to order on-line or use e-mail for
general questions, if possible.
If you must contact us by phone, we can be reached during business
hours at 863-877-0071 or toll free at 1-877-226-3711 (1-877-CANDR-11).
Business Fax:
Our fax number is 863-229-0147.
Mailing Address:
Do not mail
product returns to this address. Contact us first for the address
and an RMA. This address is only for correspondence and payments
by mail.
CANDR ELITE
PO BOX 4077
WINTER HAVEN FL 33885-4077
Thursday, 11-Mar-2010 00:22:10 EST